Tag Archives: TGA Complaint system

Outcome of TGA Complaint AC-BULV1O9Q/2018, Gumby Gumby capsules: Compliance achieved? Updated 16/01/2018

This is the first complaint outcome reported where the TGA said compliance had been achieved after “formal action”. The complaint was received on 03/08/2018 and closed on 17/09/2018. If you didn’t know the TGA’s complaint reference (AC-BULV1O9Q/2018) you have to … Continue reading

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FOI application to view TGA “compliance notice sent with educational material” for complaint AC-KD45638R/2018 (Paingone)

This Freedom of Information (FOI) application reveals that the TGA summarised a detailed complaint alleging numerous specific breaches of the Therapeutic Goods Advertising Code 2015 by sending one sentence to the advertisers, “The complaint alleges the advertisement may be misleading … Continue reading

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TGA new complaint system: compliance notices ineffective

Two outcomes (of 16) TGA complaints have now been received. AC-E7JS15BB/2018, submitted 3/8/18,  Brand Developers Australia Pty Ltd – Pain Erazor https://www.youtube.com/watch?v=ye6s7qB-4Gc&feature=youtu.be “Pain Erazor” (ATG no: 276939) won a 2017 Choice “Shonky” award, was the subject of a scathing N.Z. Consumer review, … Continue reading

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TGA’s new complaint system fails the Ease-a-cold test; Outcomes of Advertising Complaints Investigations Specification 2018 enacted

Stimulated by an article in today’s “The Conversation” on Pharmacare Laboratories Ease-a-Cold (below), I decided to try the TGA’s new complaint system.As I mentioned in a comment on this article, this product has been the subject of a previous article … Continue reading

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TGA response to criticism of new complaint handling system; my comment

See: https://www.theguardian.com/australia-news/2018/jun/05/consumers-wont-know-about-dodgy-drug-ads-under-new-complaints-system-experts-warn The TGA media spokesperson said: “The new system will be more transparent than the previous one, apart from publication of TGA’s performance against key performance indicators detailed information on individual complaints will be published for medium-, serious- and critical-level … Continue reading

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