Complaint to Commonwealth Ombudsman – TGA advertising complaint system

Previous Commonwealth Ombudsman – Allan Asher

From 1 July 2018, the Therapeutic Goods Administration took over the complaint system for the advertising therapeutic goods to the public from the Complaint Resolution Panel (CRP).

Many concerns about this TGA takeover were submitted in consultation submissions. They were ignored.

On 16 August 2018, I sent a letter to Health Minister Hunt. I was concerned that:

  1. The TGA’s new complaint system was much less transparent than the one it replaced.
  2. The promised Therapeutic Goods Advertising Committee to oversee the new system had yet to be established.

I have yet to receive a response from Minister Hunt, presumably because he has been too engaged with the recent leadership turmoil within the Liberal Party.

I now have more unsatisfactory “outcomes” of the TGA’s new complaint system:

The lack of transparency of the new TGA complaint system provides no help to consumers concerned that they may have purchased a product with upheld complaints, or consumers who wish to check the status of a product currently being advertised, even if the product has been the subject of a “critical” complaint.

While this is convenient for industry and the TGA, it is appalling consumer protection.

I have corresponded with the Australian Competition and Consumer Commission (ACCC) about this matter. They suggested I contact the Commonwealth Ombudsman.  This has now been done.

I have asked the Ombudsman to request the TGA ensures:

  1. The product name and advertiser of all complaints judged to breach of the Therapeutic Goods Advertising Code be reported and be searchable on the TGA web site.
  2. The TGA follow up “educational letters” and other interventions and report if compliance has been achieved.
  3. The TGA report outcomes for the large numbers of complaints sent by the CRP to the TGA because regulatory action was needed.


linkedinrsslinkedinrssby feather

About Dr Ken Harvey

Public Health Physician, Medical activitist
This entry was posted in Medicine policy, Pharmaceutical Promotion and tagged , , , , , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.