This page provides my experience of submitting complaints to the TGA’s new complaint system. It documents the date complaints were submitted and the TGA reference number allocated.
Many of these complaints were based on previous complaints upheld by the CRP but whose sponsor (and others) continue to make claims that were determined to breach the Therapeutic Goods Advertising Code. A number were worked up by Monash ‘Whack-a-mole‘ students, then checked and submitted by me.
The outcome of these complaints can be found by searching the TGA’s complaint investigation database: https://compliance.tga.gov.au/investigations-database/ for the complaint reference number, e.g. AL-B81GN1V3/2018.
Complaints submitted
- 5 July 2018, Pharmacare Laboratories Ease-a-cold products, AL-B81GN1V3/2018
- 6 July 2018, Pharmacare Laboratories Promensil Menopause products, AC-4I7BPN1V/2018.
- 6 July 2018, Pharmacare Laboratories FatBlaster FatMagnet products, AC-GBKDH2XG/2018
- 7 July 2018, Pharmacare Laboratories Nature’s Way Magnesium Products, AC-GOZU449N/2018
- 9 July 2018, Pharmacare Laboratories Sambucol Products, AC-FR55H9ST/2018
- 10 July 2018, Weleda Arnica Homeopathic Products, AC-I9WC23OP/2018
- 12 July 2018, Pretorius, Bioglan, Healthy Care Homeopathic Products, AC-9NXC9UV6/2018
- 13 July 2018, Brauer (Homeopathic) Products, AC-PDKHURWV/2018
- 15 July 2018, Au Remedial, Pain®Gone and Pain®Gone Plus, AC-KD45638R/2018
- 24 July 2018, Numerous sponsors, The ongoing and dangerous promotion of ear candles (updated 5/1/2019), AC-5TMWIYHC/2018
- 30 July 2018, Sawyer Extractor™ Pump for Snake Bite, AC-22VHXCSG/2018
- 30 July 2018, BioRevive® Hydrodol® Hangover Relief Products, AC-MW9QQH4F/2018
- 3 August 2018, Brand Developers Australia Pty Ltd – Pain Erazor, AC-E7JS15BB/2018
- 7 August 2018, Multiple Hangover products: Plus Daily Ltd Recoverthol, Clever Health Rejoove, Body Armour Pty Ltd Hangover Relief, D & X Pty Ltd Hey! King Premium Hangover Relief; AC-JY0FXQ3S/2018
- 16 August 2018, Pharmacare Laboratories Weight Loss Products, Additional information requested, AC-NJ15VLQ9/2018.
- 21 August 2018, Detox Foot Patches / Pads, AC-UA26W8I4/2018
- 10 September 2018, Phoenix Pharmaceuticals Rapid Recovery Hangover Relief, AC-EN0KHC4U/2018
- 11 September 2018, PINPOINT Bright Brains (Bacopa Monnieri), AC-X0BCJTUU/2018
- 20 September 2018, New Life Health Products 14 Day Smart Cleanse, AC-8ZECEICA/2018
- 20 September 2018, Export Corporation Australia Pty Ltd, Hydroxycut Hardcore Elite, AC-SDS3HO9Q/2018
- 16 October 2019, A Menarini Australia Pty Ltd – Seremind, AC-CE8WFJYQ/2018
- 02 November 2018, Swisse Ultiboost Co-enzyme Q10, AC-9ZFYC2IB/2018
- 08 November 2018, Nature’s Care CoEnzyme Q10 , AC-GV0EUHBY/2018
- 08 November 2018, Bioglan CoQ10, AC-VMY82VS1/2018
- 16 November 2018, Blackmores CoQ10 AC-41SKDOFE/2018
- 28 November 2018, Doctor’s Best Extra Strength Ginkgo, AC-JJPZUJ0G/2018
- 29 November 2018, Cabot Health Ultra Potent Selenium, AC-YVO8MW50/2018
- 28 November 2018, Swisse Ultiboost Lecithin, AC-JBQA7UJM/2018
- 6 December 2018, Evolution Health, Liver Support Probiotic, AL-IP17Y7E6/2018
- 11 December 2018, Evolution Supplements – The King Kong Stack, AC-C7NJIKYV/2018
- 13 December 2018, Polarbare Club Whole Body Cryotherapy (JUKA Cryosauna), AC-SK500GAY/2018
- 02 February 2019, Lifewave Patches, AC-CT4GMPOM/2019
- 13 February 2019, Bulk Nutrients, Tek Naturals, Total Nootropics, AC-4MMN8XA6/2019.
- 13 February 2019, Professor Yoland Lim Health Care, AL-LFAYGY1I/2019.
- 21 March, 2019, Blackmores Ltd – Metabolic C12, AC-K1XPSTXI/2019.
- 07 April 2019, Hong Kong Supermarket Clayton, 3168, Yunnan Baiyao, AC-IHR8AB13/2019
- 14 May 2019, Neurofolin – a food for special medical purposes for the dietary support of depression management, AC-NLDGK2LY/2019
- 18 July 2019, MyDNA pharmacy assistant rewards program, AC-1M5393FG/2019
- 29 July 2019, 103 breaches of the Therapeutic Goods Advertising Code (No. 2) 2018, s.26(3)(a) by 35 companies advertising 19 weight loss products, AC-MBNGMHNQ/2019
- 30 July 2019, Muscle Peptide Australia, AC-LS3ZWDA0/2019
- 8 August 2019, Peptides Direct Australia & NZ , AC-BK2694MW/2019
- 18 September 2019, Happy Hormones, Lisa Curry, Elevate Communication, AC-43J7FDNP/2019.
- 26 September 2019, Fleurstat – VivaGel® – Vaginal flora gel, AL-J8E63FOC/2019
- 30 September 2019, Nature’s Own Double Strength Cold Sore Relief, AC-VX4XXANZ/2019
- 1 October 2019, Australian NaturalCare Products Curcumin, AC-2WZ0O0YF/2019
- 18 October 2019, CrampFix Pty Ltd – CrampFix, AC-1H1QJ6RQ/2019
- 28 October 2019, Evolution Supplements – SARMS PCT – 60 Caps and numerous other illegally supplied products, AC-STPU2M95/2019
- 31 October 2019, Phoenix Pharmaceuticals Rapid Recovery Hangover Relief (again), AC-BGKWMZBG/2019
- 29 November 2019, JT Medical distributor of suspended POLYTECH Breast implants, AC-G8RWXAES/2019
- 20 Decenber 2019, Fresh Start Everyday Detox (Sync Corporation), AC-VY4MQ62F/2019
- 20 December 2019, MasterCell Clinic (Dr Soraya Felix), AC-1A5AMYFK/2019
- 20 December 2019, Mundicare® Cold Defence Nasal Spray , AC-3JAMPO3O/2019
- 20 December 2019, Breastexcellence.com.au (Dr George Mayson), AC-AVQKCMG9/2019
- 5 January 2020, Swisse Omega-3 Fish Oil products, AC-4HQEDT2E/2020
- 5 January 2020, Additional Fish Oil products, AC-HT4AP26H/2020
- 6 January 2020, Non-compliance with regulatory obligation letter – Pain Erazor (AC-2DVQTK7S/2020)
- 6 January 2020, Non-compliance with regulatory obligation letter – Pain®Gone, etc. (AC-S0YCKZNR/2020)
- 7 January 2020, Australian Naturalcare Products Pty Ltd, Saw Palmetto Prostate Formula, AC-496HWMEV/2020
- 9 January 2020, Swisse Wellness Pty Ltd, Swisse Ultiboost Prostate, AC-OJ1XFHC9/2020
- 9 January 2020, Martin & Pleasance Pty Ltd, Rescue Remedy Drops & Spray, AC-FLK7CAJR/2020
- 9 January 2020, Martin & Pleasance Pty Ltd, Rescue Sleep Spray & Drops, AC-ZFYZMZG2/2020
- 9 January 2020, Natural Bio Pty Limited, Bioglan Ginkgo Biloba 2000mg, AC-8WYJPY8I/2020
- 9 January 2020 – RF Six Pty Ltd, Microgenics Ginkgo 7000, AC-KYH1Q97X/2020
- 9 January 2020, Natural Bio Pty Limited, Bioglan Active Magnesium Cream, AC-9ZNN3CEG/2020
- 10 January 2020, Blackmores Ltd, Blackmores Proseren Capsules, AC-DL7PU84J/2020
- 12 January 2020, Australian NaturalCare Products Pty Ltd, Ginkgo 10,000mg One-A-Day, AC-T12NDYH3/2020
- 13 January 2020, N-Hance Pty Ltd, WYLD MAN, WYLD WOMEN, AC-20WZ0198/2020
- 15 January 2020, Bioglan Healthy Kids Eye Guard Chewable, AC-Q286RSS9/2020
- 15 January 2020, Healthy Care Ginkgo Biloba 2000, AC-WY05W55Y/2020
- 15 January 2020, Sensuous Pty Ltd, Sensuous Raging Bull Male Enhancement Formula, AC-UNGCNCZA/2020
- 27 January 2020, Contract Manufacturing & Packaging Services Pty Ltd, Zifampinnacle, Facia, AC-1J8YT9YX/2020
- 28 January 2020, Evolution Health Pty Ltd, Life Space Probiotic for Pregnancy & Breastfeeding, AC-RIKTBXBT/2020
- 20 January 2020, Nature’s Sunshine Black Cohosh, AC-CKBJMZG3/2020
- 30 January 2020, Swisse Ultiboost Menopause Balance, AC-2HJG3UAJ/2020
- 30 January 2020, Nutrient Avenue, Herbs of Gold Burn with Svetol 60t, AC-ECJ0MAHF/2020
- 30 January 2020, Pharmacare Laboratories Pty Ltd, Nature’s Way Kids Smart Omega-3 Fish Oil products, AC-3IK4DOCX/2020
- 12 February 2020, NSW clinics making fraudulent claims for IV therapy, AC-F2M56XJT/2020
- February 19, 2020, Complaint to TGA – InSkin Cosmedics Group, Dermapen 4, AC-UJ05SSRN/2020
- 26 February, 2020, Blackmores Glucosamine Sulfate 1500mg, AC-2R0CZ7A1/2020
- 27 February 2020, Caruso’s Kids Eye Care (and others), AC-C70DQYLG/2020
- 4 March 2020, Caruso’s Glucosamine 1500, AC-ZEFI8LEM/2020
- 7 April 2020, DOJS Holdings Pty BergaMet Pro+, AC-NTI67OV3/2020
- 11 April 2020, BioCharger device – Pete Evans (submitted by Mal Vickers), AC-1S6DPV6J/2020
- 14 April 2020, Hydrogen Technologies Pty Ltd, AC-8IBKJXKR/2020
- 17 April 2020, Chemist Warehouse -TGA Certified Face Masks, AC-CAE2ACO0/2020
- 29 April 2020, MMSAUSTRLIA.COM.AU – COVID-19 claims, AC-Q6V4DYR1/2020
- 1 May 2020, PEMF Therapy Australia – COVID-19 Claims, AC-NK9C4WIV/2020
- 1 May 2018, Non-compliance with regulatory obligation letter – Swisse CoQ10, AC-AV08XT4Q/2020
- 6 May 2020, Clive Palmer’s hydroxychloroquine advertisements, AC-TNBK7OQ6/2020
- 27 May 2020, ELITESUPPS.COM.AU – Therapeutic goods not on ARTG (n=199), AC-C340JZ8J/2020
- 09 June 2020, GSK Centum immunity references, AC-ZED3SUYL/2020.
- 16 June 2020, Pharmacare Probiotic Chocolate Balls, AC-QHA01HNF/2020.
- 17 June 2020, Healy Bioresonance machine – Float Space (MV), AC-Y7CCSTYU/2020
- 18 June 2020, Newly listed and past hangover product complaints, AC-JJFAKREL/2020
- 02 July 2020, Pure Select Home Shopping – Cell-Regen, AC-5VUWADH3/2020
- 12 July 2020, Ripple Pty Ltd, Tru Niagen ARTG 328365, AC-TYC0W2E9/2020
- 28 July 2020, Lorna Jane Anti-bacterial (anti-viral) Activewear, AC-IXDLHPOJ/2020
- 28 July 2020, COVID-19, etc, Renovatio Bioscience Pty Ltd, AC-OBR3BSPO/2020
- 06 August 2010, Nature’s Sunshine Andrographis, AC-YII3RB41/2020
- 09 August 2020, Covid-19 – Oil of Wild Oregano, Solutions4Health, AC-ZEIP3FOG/2020
- 28 August 2020, Blackmores Active Magnesium, AC-TC01DVYP/2020
- 31 August 2020, Traditional use of Raspberry Leaf in pregnancy, AC-80KDK6P7/2020
- 31 August 2020, Blackmores Probiotics+ Daily Health, AC-WA747K39/2020
- 02 September 2020, Heal-yourself.com.au – MMS,etc., AC-VEF7OEDO/2020
- 03 September 2020, Bae Juice Australia Pty Ltd, AC-23NBIUAV/2020
- 06 September 2020, Bliss Probiotics (iNova Pharmaceuticals), AC-3UOUXHN1/2020
- 09 October 2020, Vita Veda Dabur Stresscom and others, AC-NP12AD0W/2020
- 14 October 2020, Martin & Pleasance Pty Ltd, Harmony Menopause Max, AC-4LUL70O9/2020
- 15 October 2020, Heathershaw’s Compounding Pharmacy, AC-KMWTV9Y7/2020
- 20 October 2020, Thisherb Health Pty Ltd, Anti-Meno Capsules, AC-OW4TLDL3/2020
See also:
- Further experience of submitting complaints
- TGA’s new compliant system tested
- Ear candles: the outcome of complaints submitted
- TGA fails to act on illegal sports supplements
- Consequences of TGA failure to act on complaints about illegal products
- More complaints to TGA about illegal body building and weight loss supplements
- Independent review: Therapeutic goods advertising




